RETURNS & EXCHANGES

Tommie Copper® proudly guarantees the quality, performance, and fit of all our products. If you are not completely satisfied with your Tommie Copper® purchase or gift, simply return the item within 60 days of purchase for a refund. Please note, it can take up to ten days for your refund to be credited upon Tommie Copper® receiving your returned package. If you wish to exchange an item, please return your item(s) for a refund and place a new order on www.tommiecopper.com or call our Customer Service Department (855-692-8291).
 
Return Policy
 
  • Most Tommie Copper® products come with a 60-day money back guarantee, which begins the day your order ships.
  • The following products are Final Sale and cannot be returned or refunded: Weighted Blankets, Pillows, Stockings, and Undershorts.
  • Community Wear™ Face Masks, Gaiters, and Tommie's Pharmacy products must be returned in original UN-OPENED packaging. We will not accept returns if the packaging seal is broken.
  • Click here for information regarding returns on Tommie Copper Mattresses or call 1-833-866-2337
  • All products must be returned in their original condition. 
  • Initial shipping fees are non-refundable.
  • If your returned items were purchased using a coupon or promotion, we will subtract the value of the coupon or promotion from your return credit.
  • Refunds will be issued in the payment form that they were originally received. The cost of return shipping is the responsibility of the purchaser.
  • Returns will only be processed for orders placed either online at www.tommiecopper.com or with the Tommie Copper® Customer Service Team. Please note that our flagship store cannot process returns for online orders.
  • E-Gift Cards cannot be returned, refunded, or exchanged for cash.
  • If a return is less than the total amount of an order paid for with an E-Gift Card, the refund will be placed back on the E-Gift Card used.
  • Once payment has been submitted, no additions, changes, or cancellations can be made to an order.
Return Instructions
 
PLEASE SHIP THE PACKAGE TO:
 
Whiplash
c/o Tommie Copper, Inc.
118 Seaview Dr.
Secaucus, NJ 07094
 
Please fill out the return reasons on the front of the packing slip and include it with your return. To better track your return, please use a traceable shipping method.
 
 
Questions?
 
Many questions can be answered by visiting our FAQ page here. You can also call us toll-free at 1-855-692-8291 or email us at info@tommiecopper.com.
 
HOURS OF CUSTOMER SERVICE:
 
Monday-Friday: 9AM-5PM EST
Saturday: CLOSED
Sunday: CLOSED
 
 
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